Knowledge Management and Organizational Learning

Knowledge Management and Organizational Learning

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Knowledge management (KM) is a set of relatively-new organizational activities that are aimed at improving knowledge, knowledge-related practices, organizational behaviors and decisions and organizational performance. KM focuses on knowledge processesa€”knowledge creation, acquisition, refinement, storage, transfer, sharing and utilization. These processes support organizational processes involving innovation, individual learning, collective learning and collaborative decision-making. The a€œintermediate outcomesa€ of KM are improved organizational behaviors, decisions, products, services, processes and relationships that enable the organization to improve its overall performance. Knowledge Management and Organizational Learning presents some 20 papers organized into five sections covering basic concepts of knowledge management; knowledge management issues; knowledge management applications; measurement and evaluation of knowledge management and organizational learning; and organizational learning.For example, when a customer service representative for a software company tries to help customers with software ... if the automotive dealership faces customer pressure to become a one price dealership (e.g. Saturn or Scion), the salesanbsp;...

Title:Knowledge Management and Organizational Learning
Author: William R. King
Publisher:Springer Science & Business Media - 2009-06-13

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